KBR KAFB: Customer Service Manager (Contingency Hire) in Kirtland, New Mexico

Title: KAFB: Customer Service Manager (Contingency Hire)

Location: US-US-NM-Kirtland

Other Locations: US-US-TX-Houston

Job Number: 1068671

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Customer Service Manager – Kirtland AFB, New Mexico

This position is contingent upon contract award

Essential Responsibilities:

Operates and oversees

a centralized Customer Service Unit (CSU) providing production controller and operations planner services

Responsible for on- base Customer Service Desk that receives and processes service requests.


as the focal point for receipt, processing, and cradle-to-grave tracking of all Base Civil Engineer (BCE) Service Requests

Maintains and updates status of all Job Plans, Work Tasks, and Service Requests shall be kept current in IWIMS/TRIRIGA or current automated management system.

Receives and processes

Service Requests,

24-hours-a-day, 7-days-a-week, and 365-days-per-year including holidays.

Validates, classifies, and prioritizes Service Requests.

Assigns priority to service requests IAW the most current version of the Air Force Work Priorities Implementation Plan (WPIP) and Work Management Playbook.

Evaluates service requests within 30 minutes after receipt for any Priority 1 emergency service requests

Operates and oversees

a centralized Customer Service Unit (CSU) providing production controller and operations planner services.

Ensures service requests are reviewed and validated by all required agencies.

Other Responsibilities:

Safety: Enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment.

As required participates on safety committees and teams.

Quality: Consistently provide services that meet customer expectations. Accordingly, each employee must conform to the KBR Quality Policy and carry out job activities in compliance with applicable KBR Quality System documents and customer contracts.



Minimum Requirements:

Must have a bachelor’s degree business administration, operations management, or construction management.

Shall have a minimum of 5 years of experience supervising/directing production control personnel in an operations work management environment.

A minimum of 5 years of experience using Computerized Maintenance Management Information Systems, as well as possess knowledge of preventive maintenance programs, construction and repair terminology, project closeout procedures.

Experience using Microsoft Office applications.

At least 3 years of experience working in a military environment and familiarity with Air Force Civil Engineering guidance, rules, and regulations.

Preferred Qualifications:

Prior USAF experience and

technical training

Excellent communication skills


Job: Operations Management