KBR Client Services Manager - Refining in ENG, United Kingdom
Title: Client Services Manager - Refining
Job Number: 1064433
KBR Company Information:
When you become part of the KBR team, your opportunities are endless. We are a leading global engineering, construction, and services company.
KBR Technology specializes in developing, licensing and servicing energy-efficient and cost-effective process technologies that provide economic and technical advantages to global oil and gas and petrochemical companies. With thousands of successful projects worldwide, KBR combines its technology expertise with full engineering, procurement, construction and on-going plant technical services to help clients maximize the value of their assets.
KBR Technology offers a breadth of technology licenses, proprietary process equipment and plant technical services for Olefins, Refining, Ammonia/Fertilizer/Synthesis Gas, Coal Gasification and Organic Chemicals.
Serving our customers through diverse business segments, we offer challenging assignments on some of the world's largest and most complex projects where our clients have come to value us because We Deliver.
The Client Services Manager –Refining position resides within the Global Plant Technical Services Business of KBR Technology and based at Leatherhead, London Technology Center. This person will be a primary point of contact for delivery of technology related services for refining clients located in Europe and Russia/CIS region that employ KBR’s Proprietary Refining Technologies. KBR’s refining technology portfolio includes Fluid Catalytic Cracking (FCC, Maxofin), upgrading technologies (ROSE and VCC), Solid Acid Alkylation (KSAAT) and RegenMax.
This person shall also support the needs of KBR Technology’s other regional refining technical services teams, as needed.
The overall responsibilities include leading Technology Services business development and executing services to refining clients in alignment with regional business growth plans. This person will need to maintain strong client relationships within the customers' organization in order to create a trusted advisor status for KBR Technology in helping its licensees achieve safe, reliable and profitable top-tier plant operations by positioning itself as a preferred single-stop supplier of comprehensive Plant Technical Services.
The roles, responsibilities, qualifications and experience for this position are as follows:
Roles & Responsibilities: Home Office
Comply with all KBR home office safety and security requirements
Strategize and execute client relationship management in order to explore business opportunities with targeted clients in the assigned region, who operate in refining industry sector
Deliver business revenue/profit targets for technical services for the assigned region
Effective management of interfaces with KBR Sales, Refining Technology PSL, Engineering & Project Operations, Proprietary Equipment (PEQ), Catalysts and Automation & Process Technology (APT) teams to develop innovative solution and tailored services to meet client’s needs
Set up clients data base that captures key aspects
of all client interactions including lessons learned from delivery of services
Continuously improve client engagement models and work processes through leveraging lessons learned from services delivery in order to maximize client value, customer satisfaction and profit margins
Proactively undertake historical services data analysis to identify potential clients as well as help expanding the portfolio of services offerings
Prepare comprehensive weekly status reports covering client site visits and associated services delivery
Support KBR Training Services Team in developing technical content for plant operations training courses
Proactively create customer success/value creation stories which can be used as references to support the process of acquiring future clients for the continued growth of KBR’s Technology Services Business
Roles & Responsibilities: Client Site
Comply with all the site and KBR safety and security requirements
Execute client relationship management and position KBR as the trusted advisor for client for all their plant engineering, operating process optimization, catalyst services, operator training and other plant services related requirements
Gather client/market intelligence to promote KBR Services business
Plan and carry out ‘Plant Optimization and Diagnostic Assessment’ (PODA) events at client sites to gather information pertaining to key issues and challenges that impact plant performance and explore measures to enhance overall operating performance while pursuing business opportunities for delivery of KBR services
Insure efficient and timely delivery of innovative solutions and tailored services to address client’s plant operations and maintenance needs with the support of other internal teams including Refining Technology PSL, Catalysts, Engineering and APT
Effectively communicate with client multi-disciplinary groups to facilitate understanding of client operations/ problems including helping clients to measure and improve their plant performance on KPIs
Periodically provide plant operations advisory services leveraging remote plant performance monitoring solution highlighting areas requiring operations/ maintenance attention
Provide site walkthrough, site inspection, start-up assistance of plants and equipment, for KBR licensees. Conduct performance Guarantee Test runs (PGTR) and carry out trouble shooting to resolve operational issues.
Participation in HAZOP review of KBR licensed refining technologies.
Participate in the delivery of plant operations training courses on behalf of the KBR Technology Training Services Team, as needed.
Qualifications & Experience:
A Bachelors of Engineering degree specializing in Chemical Engineering awarded by a recognizable University.
Extensive proven experience in operating and providing plant engineering related services for world scale refining facilities.
Proven client engagement and services delivery experience for process technology services, engineering services, equipment and/or automation etc. highly preferred.
Experience specifying technical service offerings and/or process engineering services required
ust have strong leadership, interpersonal and communications skills; written, verbal and presentation skills
Need to have a flare for developing client relations with a pro-active attitude to go the extra mile to deliver quality client services in a timely manner
International work experience or part of the work experience outside one’s home country preferred (but not essential)
illing to travel domestic and international, 80% – 100% as needed
Proficient in the use of Microsoft Office computer software products required and experience with process simulation tools, process data historian preferred.
Job: Engineering/Technical – Technology