KBR Passenger Delivery Lead in United Kingdom
Title: Passenger Delivery Lead
Location: United Kingdom
Job Number: 1048862
Job Purpose / Overview
The Business Support Delivery Lead reports directly to the Business Support Service Manager and is responsible for the delivery and implementation, of a specific package of work.
Responsible for ensuring the efficient delivery of a singular but substantial support service in accordance with all safety, quality time and cost parameters to meet the needs of the HPC construction project.
The Delivery Lead will provide technical input and advice for their scope of work – and may be involved in all stages of the procurement, planning, implementation and operation of their key contract area.
The Delivery Lead will be responsible for developing, reviewing and amending policies and procedures that underpin strategy within their work area, and may also be called upon to help prepare detailed specifications, in support of the procurement process.
The HPC project is likely to be the largest infrastructure project in Europe for the foreseeable future, and Business Support activities tend to be dynamic and fast paced, with only key deliverables appearing on an integrated work schedule.
This is due to the emerging nature of unplanned works that are created within service areas such as; transport, bussing, catering, facilities management and utilities provision – when a breakdown or system failure will often require immediate attention.
The ability to re-prioritise and restore service provision is a key deliverable in those circumstances.
Framework & Boundaries;
Due to the scope and complexity of the services it provides, the business support team must fully integrate with all contractors and all other site based MDT’s and all Associated Developments.
It must remain cognisant of the drive to engage with the local supply chain, and remain aligned with Pre-Construction Planning strategy and philosophy
The Delivery Lead will;
Manage day to day the provision of a critical site support service to a construction workforce of circa 5,600
Manage and be directly responsible for a specific service contract valued at circa £80m [full project lifecycle]
Be accountable for ensuring all statutory, regulatory and site controls are complied with
Form effective relationships with their service contract partner and champion; clarity, respect, positivity, humility and integrity
Ensure the contract partners team are fully competent to perform their assigned roles – and that any shortfalls are reported to the Service Manager without delay
Develop and implement plans to ensure service delivery meets or exceeds the expectations and project work schedule
Ensure early intervention to avoid any escalation of issues affecting service delivery by working in the spirit of a ‘one team approach’
Ensures that teams are aligned and engaged to deliver plans to achieve EDF Energy’s vision and ambitions
Presents with passion and enthusiasm to unite and engage people around a common goal
Builds belief in our vision and ambitions by highlighting the benefits for all. Encourages others to express their ideas in a safe environment and to apply lateral thinking to issues
Reinforces change systematically through supporting mechanisms (e.g. processes, reward and recognition…)
Communicates with clarity, confidence and sense of direction
Actively listens and can adapt their style to enhance levels of understanding, influence and diplomacy
Creates a culture of health, safety and well-being within their business area
Works transparently, openly sharing information on progress & projects
Continually monitors customer opinion & expectation, responding accordingly
Challenges others constructively, and rationally defends own viewpoint
Adopts a consistently calm, assured, and unflagging approach to challenge
Encourages the sharing of viewpoints and experiences to enhance outcomes
Listens & responds to others’ contributions when they share in order to make them feel listened to and included
Effectively manages any conflict between teams
Construct teams with complimentary skills and experiences
Prioritises and plans effectively, preparing contingencies to ensure delivery
Regularly monitors plans, objectives & critical success factors
Frequently identifies opportunities to improve top line and/or bottom line performance for their department
Implements commercial thinking & initiatives that have a measurable impact on their department’s performance
Deciphers complex issues to generate safe, pragmatic and effective solutions
Knowledge, Skills, Qualifications & Experience
Degree standard education in related subject.
Experience of working with and developing budgets.
Management [or leadership] experience in a service lead environment.
Experience of working in a high security environment.
Must be confident in own abilities and be able to deliver in a dynamic environment.
Willingness to learn from both successes and failures.
Proven experience within a large project environment.
Excellent communication skills and able to strike up effective working relationships.
Must be willing to work with our local supply chain partners in a cooperative way.
Recognised and certificated ‘Behavioural Safety Programme’.
Recent IOSH accreditation [or equivalent].