KBR Senior IT Systems Administrator - Voice in Houston, Texas
Title: Senior IT Systems Administrator - Voice
Job Number: 1047432
KBR COMPANY INFORMATION
When you become part of the KBR team, your opportunities are endless. As a leading global engineering, construction, and services company, we support the hydrocarbon and government services markets on six continents. Serving our customers through diverse business units, we offer challenging assignments on some of the world's largest and most complex projects where our customers have come to value us, because they know We Deliver.
With operations in 40 countries, KBR has more than 25,800 people delivering services to customers in over 80 countries. Together they represent an unmatched reservoir of talent and experience in a wide range of markets.
Join us and you'll be part of a dynamic, elite team of professionals who understand what it takes to get a job done and has the experience, knowledge and determination to succeed.
Senior IT Systems Administrator-Voice
KBR is seeking an experienced Voice Network Engineer to provide direction, support and services for Cisco VoIP, video and data communications which includes: Voice planning, ongoing operations and support, problem resolution, vendor management and license management within the voice environment.
Skills required for this job are typically acquired through the completion of an undergraduate degree and 5
years of enterprise level experience. Additional years of experience will be accepted in lieu of a degree. The successful candidate will work in a team environment and have the technical knowledge to solve complex problems, ability to align technical implementation to business strategy, be able to operate successfully with little to no supervision and provide guidance to less experienced team members. This is a support role requiring participation in the on-call rotation.
Extensive experience with large CISCO Voice Over IP (VoIP) networks in diverse technical and business environments including upgrade of Cisco Unified Communications Manager (CUCM)
Experience troubleshooting large enterprise VoIP and capacity issues
Familiarity in liaising with third party providers and their associated escalation processes
Installation and troubleshooting Cisco ISDN & SIP Voice gateways
Cisco Unified Contact Center Express (UCCX), CAD agents, Finesse and
complex IVR scripting & queue management
Experience integrating analog communications into VoIP Networks (analog phones, faxes, voice & fax gateways)
Planning and implementation of scheduled maintenance work in coordination with key customers
Development and maintenance of technical documentation
Thorough understanding of routing protocols and QoS
Experience with Cisco Unified Computing System (UCS) servers and VMWare vSphere ESXi
Experience with PRI and POTS.
Cisco voice certifications are desirable
Motivated to perform the work as required each day with a desire to improve
The ability to work independently within established guidelines
Ability and desire to follow established processes
Flexiblility to support the business across multiple locations and countries
The candidate must be dependable, well organized and accountable
Possess excellent interpersonal and communication skills, both written and verbal
Have the ability to work and contribute in a team environment and/or as an individual, as required
KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
KBR is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Job: Information Technology