KBR Project Manager - Engineering in ENG, United Kingdom
Title: Project Manager - Engineering
Job Number: 1048124
The Emergency Services Mobile Communications Programme (ESMCP) within the Home Office is a world leading programme providing the next generation communication system for the 3 emergency services (police, fire and rescue and ambulance) and other public safety users. This system will be called the Emergency Services Network (ESN). ESN will provide the next generation integrated critical voice and broadband data services for the 3 emergency services.
The Programme has representation from the 3ES at both operational and departmental levels and Welsh and Scottish Governments. In addition to the 3 emergency services, over 300 other organisations are active users of the current emergency communication service. ESMCP is working with them to ensure a smooth operating and commercial transition between current and future communications services.
The Service Management Unit within the programme is currently establishing the team that will design and build a service management organisation that will deliver a world class service to its users.
As a Service Management Senior Process Analyst, you will work with the Team Lead for Service Management Processes and will be expected to design, build, and implement Service Management Processes for both the Home Office and ESN 3rd Party Suppliers, within an assurance and governance framework.
You will ensure the alignment of associated artefacts and principles for the end-to-end Service Management Processes for the Home Office and also ESN 3rd Party Suppliers.
As the Service Management Senior Process Analyst, you will:
Analyse and develop Service Management Processes with related ITSM Policy documentation
Ensure process automation is aligned appropriately with ITSM toolsets
Establish good governance over Home Office and ESN 3rd Party Supplier processes
Establish the implementation of changes in the service lifecycle process
The post holder will be accountable for their own work, and have responsibility for the following:
•Defining the value derived from Governance and Controls of the processes and functions in scope
•Ensuring that process and controls are fit-for-purpose and there is optimal fit between process and technology, mapping organisation process automation dependencies, workflows, and tools
•Integrating the process policy into Home Office Authority and ESN supplier 3rd party to identifying integration issues and also trigger improvement initiatives
•Responsibility for maturing processes on the Continual Service Improvement Plan
•Review process documentation and rework material weaknesses for processes using Business Process Modelling notation standards from levels 0 – 4 within Microsoft Visio and also Home Office documentation sets through version control
•Align CSI in relation process to The Home Office (Authority) within ESN contractual programme requirements
•Schedule and attend meetings to further develop process solutions for the CSI Lifecycle/Processes working closely with Risk to ensure Continual Service Improvements prioritised appropriately within the programme
•Assist with governance and policies surrounding ESN Process
•Alignment of SPI/KPI's to process(s) and sub-processes that provide the data to measure performance so that they can provide end to end service reporting
Strong IT Service Management competencies with proven track record of designing processes for a complex environment
ITIL foundation certification
Experience of noting Business Process Modelling from levels 0 – 4 using mapping tools
Ability to build effective working relationships in a complex multi-stakeholder environment and demonstrable experience of delivering service related projects successfully
Understanding of the full end-to-end of the Service Lifecycle and the relationship between all the Service Management processes. In addition, understanding of the relationship between the processes and the business and its business processes; describing how organisation structures should be built in order to support the delivery of Service Management processes
Work across all lifecycle phases with the other functions within the Authority and also with ESN suppliers
Understands complex value networks
Experience working with 3rd party suppliers on the governance arrangements needed to support an integrated approach to service management
Job: Project Management/Operations