KBR ESMCP Transition Manager in ENG, United Kingdom
Title: ESMCP Transition Manager
Job Number: 1053983
Transition Planning and Reporting (TPR) Field Manager
Home based with travel within their region and periodically to London/other regions
Full time for 12 months with possible extensions
About the Programme:
The Emergency Services Mobile Communications Programme (ESMCP) will provide a new communication system for the 3 emergency services (ES) and other public safety users. The emergency services mobile communications programme will be replacing services provided by Airwave with a new national mobile communications service. This system will be called the emergency services network (ESN). ESN will be a mobile communications network with extensive coverage, high resilience, appropriate security and public safety functionality. This allows users to communicate even under the most challenging circumstances. The UK Home Office is procuring three main Lots to deliver this programme:
Lot 1 (Delivery Partner (DP):
KBR ): we will provide programme management, and reporting to assure the build of ESN, provision of training materials and training trainers, and reference vehicle installation documents. We will also assure the Emergency Services and Civil Contingency Responders transition on to ESN including procurement of user devices and upgrade of their vehicles.
Lot 2 (user services:
Motorola ): is a service integrator to provide end-to-end systems’ integration, manage user accounts, provide user services including public safety functionality
Lot 3 (mobile services:
EE ): is a network operator to provide a resilient national mobile network.
About the Transition Team:
The Transition Team within the ESN Management Team is focused on the planning, assuring and reporting of User Organisations (UO’s) transition from Airwave to ESN.
Transition will take place following a substantial period of transition readiness and assessment. The transition strategy has organised the UO’s into 12 Transition Groups, and one National Transition Group which includes Civil Contingency Responder and Other User Organisations (OUO’s). A key component of the Transition Team is the DP who amongst other functions provides a Transition Planning and Reporting (TPR) capability on behalf the Authority.
We are recruiting for the following:
ETM National User Organisations (x2)
Working with a range of User Organisations that fall outside the traditional 3 Emergency Services including organisations such as Immigration Enforcement, Highways England, the Red Cross and the RNLI. Candidates will ideally have worked in an operational or project management role with a Category 1 or Category 2 responder as defined under the Civil Contingencies Act
ETM Ambulance Radio Programme (ARP)
To work specifically with the Ambulance Radio Programme (who are located at Stephenson House, Euston, London) and NHS Ambulance Trusts across England. Ideally the candidate will have worked in an operational or project management role with the Ambulance Service or other Emergency Service.
ETM Police – North
To work specifically with Police Forces across the North of England covering the North West, North East, Yorkshire and Humberside. Ideally located within the specified region the candidate will have worked in an operational or project management role with the Police or other Emergency Service.
ETM Police – Nationals
To work specifically with National (Non-Home Office) Police Forces including, but not limited to, the British Transport Police (BTP), Civil Nuclear Constabulary (CNC) and Ministry of Defence Police (MDP). Ideally the candidate will have worked in an operational or project management role with a Non-Home Office Police Force or other Emergency Service.
ETM Fire – Midlands
To work specifically with the Fire Service across the Midlands and East of England covering the West Midlands, East Midlands and the East of England. Ideally located within the specified region the candidate will have worked in an operational or project management role with the Fire Service or other Emergency Service.
ETM Fire – South
To work specifically with the Fire Service across the South of England covering the South West, South Central, South East and London. Ideally located within the specified region the candidate will have worked in an operational or project management role with the Fire Service or other Emergency Service.
The ESMCP Transition Manager (ETM) will be expected to provide project management advice, support and assistance (as required and/or deemed necessary) to the Home Office and UO’s to enable them to undertake effective planning and reporting across the whole project lifecycle. Depending on the regional and Group governance the ETM will need to work with other regional ETM’s to gain an overall understanding of the Transition Group status, to develop Group Transition Plans and to develop a Transition Completion Report.
Reporting to the TPR Field Manager the ETM
Deliver professional project management services representing the Delivery Partner, the Authority (client) and the Programme at a local level.
Integrate effectively into a diverse team comprising several organisations including the client (Home Office), Emergency Service organisations and other suppliers, recognising the importance of professional conduct, behaviour, collaboration and building effective relationships.
Maintain the required standards of information security, data protection and discretion, as expected when delivering Government programmes.
The ETM will be responsible for:
The effective planning, tracking and reporting of Transition readiness and implementation within their assigned region.
Conducting an initial assessment of each User Organisation within the region to understand the current status of their project planning and to identify where extra support may be required by assessing what skills and functions may be required and expected durations of these activities.
Providing ad hoc Project Management support and assistance to User Organisations (including but not limited too; development of PID’s, business cases, resource profiles, progress reporting, risk and issues identification, lessons learnt and project closure). This may include arranging for additional Project Management and Schedulers to work within the User Organisation for an amount of time to complete the required work.
To provide support, assistance and direction to User Organisations to meet the Programme’s need for them to complete monthly UO Transition reports.
Review User Organisation reports, questioning the User Organisations where necessary, to develop Transition Group reports to track and monitor progress of each User Organisation and Transition Group towards Transition.
Provide feedback to User Organisations on the reporting outcomes and actions taken from the Transition Board by communicating Authority produced outputs.
Implement the DP Transition risks, issues and lessons learnt processes to work with User Organisations to identify these and escalate them to the Programme where required. Where applicable, to recommend remedial actions to be undertaken by the User Organisation to address risks and issues identified.
Provide training and support to User Organisations, using training materials provided by the DP, to assist in the implementation of a new Tracking and Reporting system tool through which they will be required to report transition readiness and transition progress to the Programme.
Build effective working relationships with the Transition Support Team and ensure a common understanding on the ways of working for each Service/Region in order to provide effective support on the Programme’s behalf.
Implement a User Organisation engagement recording process for each UO to demonstrate how they have engaged with the UO.
Produce and maintain Group Transition Plans incorporating individual User Organisation plans, and assist User Organisations in developing operational level plans. It is anticipated that the PM will need to work with other regional PMs to gain an overall understanding of the Transition Group status and to develop Group Transition Plans.
Review User Organisation transition plans in relation to the Group Plan and assess readiness to commence Transition from Airwave to ESN in accordance with EMT requirements and timescales.
Explain to User Organisations what’s expected in terms of Business and Technical Readiness, and assure the readiness assessment activities within each transition plan.
Develop a Transition Completion Report at the appropriate time post User Organisation completion of, and assurance of, the defined Transition readiness activities.
Identify, map and build effective working relationships with User Organisation ESN project teams and ensure a common understanding of EMT requirements for Transition.
Establish an overview of activities, risks and issues relevant to other (non 3ES) User Organisations (i.e. interfaces or dependencies with the National Transition Group) wishing to commence Transition with a specified UO.
Flexibility - Be adaptable in responding to change and uncertainty to deliver what is needed and added value. Level = Proficient
Building Relationships – Be able to engage with and maintain productive relationships with a diverse team
Level = Proficient
Communication skills - Be articulate and engaging.
Demonstrate ability across different styles for example, passionate, empathetic, assertive, reflective etc.
Level = Proficient
Self-motivation - Be able to add value without being prompted.
Take responsibility for actions and provide support as needed.
Level = Proficient
Transferrable Competencies for this role.
Influencing – establishes communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others.
People Management – fosters team/individual performance, achieves results, sets targets and reviews against them, leads, motivates and empowers others, deals with issues, coaches and encourages others.
Organisational skills – plans well in advance, sets clear objectives, manages time/delegates, reviews progress against plan, ensures sufficient resources, encourages improvements.
Results orientation – satisfies internal/external customers, effective performance management, addresses cross functional issues and technical issues, knowledge of systems and processes.
Interpersonal skills – builds positive relationships, demonstrates emotionally stability, confident in own ability, approachable to all staff, shows respect and tolerance .
Hold, have held or eligible to apply for UK based security clearance
Hold an undergraduate degree in project management, business management or a core engineering discipline.
Have a Project or Programme Management qualification such as: APM – PFQ, PMQ; PMI PMP
Technical qualification or equivalent experience in operations, logistics, process optimisation or business change.
Experience and Skills:
Operational management, ideally in emergency services environment.
Project and programme management, including project set up, scheduling, planning and developing project activities and reporting against progress, risks and mitigations.
Understanding of communications or ITC technology or experience in those sectors.
Planning and resourcing in a consulting environment, including assessing what skills and functions may be required, and expected durations of activities.
Successfully managing stakeholders, within an environment where there are multi-agency relationships, conflicting objectives and commercial and political complexity.
Resolving tensions or conflict in project environments efficiently, effectively and with relationships intact.
Development of Project Management plans and processes e.g. PEP, PID’s, Business Cases, resource profiles etc.
Experience of working for or with Emergency Services
Project and programme management methodologies, processes & tools
Excellent, accurate written and verbal communication
Implementing operational readiness and transition (ORAT) activities / programmes.
Implementing technology change programmes.
Broad technical understanding of telecommunications systems / processes and infrastructure.
Job: Project Management/Operations